The Terms and Conditions below outline how we work together and govern the use and reuse of everything created by Joyce Stenneke | Enjoyanimation (“Artist”). By commissioning the Artist for illustrations, animations, storyboards, artwork, art or films (“Work”), you (“Client”) agree to the terms outlined in this document.
1. The Work & Deliverables
The Artist works as an independent contractor and has sole discretion over the creative approach and process. Before starting, the Artist will confirm the project scope and final deliverables with the Client in writing.
Quotations / Offers: A price quotation is issued which may include VAT, transport and shipping costs; if no fixed validity period is stated, prices can change due to unforeseen changes in the work. Quoted rates don't automatically carry over to future orders.
Confirming the Order / Start of Work: An agreement is formed once the customer accepts the offer, or once the Artist simply starts carrying out the assignment.
2. Timelines, Delivery & Working Together
Quoted delivery dates are estimates rather than strict legal deadlines, unless explicitly agreed otherwise in writing; missing an estimated date does not constitute a breach of contract. The Artist will provide regular progress updates throughout the project. If delays occur due to illness or unforeseen external circumstances, the Artist will notify the Client promptly so a new delivery date can be agreed upon.
To keep the project on track, the Client must provide all necessary information, briefs, and materials at the time of booking. If the Client supplies any third-party assets (such as scripts, stock images, fonts, or audio), the Client is responsible for securing all necessary licenses, permissions, and usage rights.
3. Rush Jobs & Feedback Turnaround
If the Client requests an expedited delivery timeline, the Artist reserves the right to charge a reasonable rush fee. Additionally, the Client must provide feedback within the agreed-upon timeframe. The Artist is not responsible for project delays resulting from late or missing feedback from the Client.
4. Revisions
The number of included revisions is agreed upon before the project starts. Extra revisions will incur additional charges.
5. Investment & Payment
Your pricing will be confirmed in a custom quote (including VAT and any extra costs, if applicable). To get things rolling and secure your spot on the calendar, the Artist requires a 30% non-refundable deposit. Payments must be made within the due date specified on the invoice.
6. Late Payments & Suspension
To keep projects running smoothly, invoices must be paid on time. If a payment is late, the Artist may apply statutory monthly interest to the unpaid balance and pause work until the account is brought up to date. Please note that you do not have permission to use or publish any of the Work until the project is paid for in full.
7. Feedback on Final Delivery
The Artist wants you to love your final project! If there are any issues or errors, please let the Artist know in writing within 8 working days of delivery with a clear description of the problem. If the Artist doesn't hear from you within that window, the Work will be considered successfully completed and accepted. For valid complaints, the Artist’s remedy is to repair, redo, or credit the work (cancellations aren't permitted).
8. Cancellation
Plans change, so either you or the Artist can end the agreement at any time with written notice. If you decide to cancel, the deposit is non-refundable, and the Artist will invoice for any extra work already completed or expenses incurred (due within 14 days), with all rights to the artwork staying with the Artist. If the Artist ever needs to cancel a project, your deposit will be refunded in full—unless the cancellation happens because these terms weren't followed.
9. Refunds
Because all artwork is custom-created, no refunds are offered once the Work is completed and approved.
10. Copyright, Ownership & How You Can Use the Work
The Artist retains full copyright to all artwork, including sketches, concepts, and drafts, unless a full buyout is agreed upon for an additional fee. Once the final invoice is paid, you receive the specific usage rights outlined in our written contract. If you ever want to use the artwork in new ways later on, just reach out—we’ll arrange the expanded license and any extra fee in writing. Because the Artist remains the copyright owner, please don’t edit, alter, or modify the artwork without her prior written permission. After the project wraps up, the Artist also reserves the right to share the finished work in her portfolio, on her website, and across social media, unless a temporary embargo/NDA is agreed in writing.
11. Copyright Notice & Authorship Credit
A copyright notice and authorship credit naming the Artist must be displayed alongside the Work whenever it is reproduced or published. If the Work is published as a contribution to a book, magazine, or other editorial publication, proper credit must be given to the Artist.
12. Limitation of Liability
To the maximum extent permitted by applicable law, the Artist shall not be liable for any indirect, incidental, special, or consequential damages (including loss of profit, revenue, or data) arising out of or in connection with the Work. The Artist’s aggregate liability under this Agreement shall under no circumstances exceed the total fees actually paid by the Client for the specific Work giving rise to the claim.
13. Unforeseen Circumstances
If the Artist is unable to fulfill the agreement due to unforeseen circumstances beyond her control—such as illness, natural disasters, war, pandemics, power or internet outages, or government restrictions—she will not be held liable for delays or non-performance. In such cases, the Artist and Client will work together in good faith to agree on a revised timeline or terminate the project.
14. AI & Machine Learning Prohibition
The Client agrees not to use, upload, or input any Work created by the Artist into any artificial intelligence (AI), machine learning (ML), or generative AI tools for the purpose of training, fine-tuning, or developing models—whether for commercial or non-commercial use—without the Artist’s express written permission.
15. General Terms
This Agreement is binding on both parties and their successors or assigns. It represents the entire understanding between the parties and may only be modified in writing signed by both the Client and the Artist.
16. Governing Law & Resolving Disputes
This Agreement is governed by Dutch law. If a disagreement ever arises, both parties agree to try to resolve it amicably through open communication first; if a resolution cannot be reached, the matter will be submitted exclusively to the competent court in the Netherlands (District Court of Midden-Nederland, location Utrecht).